Shipping Policy

Where we ship

We ship worldwide where checkout offers a delivery method for your destination and items. Our primary markets are Europe and North America. Availability can vary because of carrier coverage, product restrictions, customs rules or address requirements. A country appearing in an address list does not guarantee every product can be delivered there.

Processing and delivery estimates

Orders are normally prepared within 1-3 business days based on Dubai time. Delivery estimates shown at checkout begin after dispatch and are estimates, not guaranteed arrival dates. Weekends, public holidays, customs reviews, weather and carrier disruption can extend delivery.

Shipping charges

Orders of USD 99 or more after discounts and before tax qualify for free standard shipping where that service is available. Other shipping charges are calculated from the destination, items, parcel and available service. Review the final charge before placing your order.

Tracking and delivery

When the selected service supports tracking, we send the tracking reference after dispatch. Carrier scans can take time to appear. You are responsible for providing a complete address and monitoring delivery attempts. Contact us promptly if tracking shows an unexpected status.

Customs, duties and taxes

International deliveries may incur import duties, taxes, brokerage or handling fees. Unless checkout explicitly states that these charges are included, they are generally collected from the recipient by the carrier or local authority and are not part of the product or shipping price paid to us.

Address changes, failed delivery and loss

Contact customer care immediately if an address is incorrect. We cannot guarantee changes after processing begins. Additional charges caused by an incorrect address, refused parcel or uncollected delivery may be deducted from an eligible refund where permitted by law. If a tracked parcel appears lost, contact us so we can review the carrier record and available remedy.

Contact

For shipping help, contact our 24/7 customer-care team at business@maviraa.com or +971-541606635.