Help center
Frequently asked questions
Quick answers about shopping, payment, worldwide delivery, returns and order support.
Shopping and payment
Which currency will I see?
Store prices are based in USD. Where local-currency display is available, converted prices may be shown. Checkout displays the transaction currency and final total before payment.
Which payment methods can I use?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Samsung Pay. Digital wallets appear only on compatible devices, browsers, regions and configured wallets.
Can I change or cancel an order?
Contact customer care as soon as possible. We cannot guarantee changes after processing begins, but we will review the current order status.
Delivery
When will my order be processed?
Orders are normally prepared within 1-3 business days based on Dubai time. Delivery time begins after dispatch and varies by destination and service.
When is standard shipping free?
Orders of USD 99 or more after discounts and before tax qualify for free standard shipping where that service is available.
How do I track an order?
Use the tracking reference sent after dispatch when your service supports tracking, or visit the order tracking page. Carrier scans can take time to update.
Will I pay customs duties or import taxes?
International shipments may incur destination charges. Unless checkout explicitly states otherwise, the recipient is generally responsible for local duties, taxes or handling fees.
Returns and support
How long do I have to request a return?
Submit your request by whichever date is later: 30 calendar days after ordering or 15 calendar days after confirmed delivery. Eligibility and condition requirements are explained in the Returns & Refunds Policy.
When will an approved refund arrive?
Approved refunds are sent to the original payment method within 5-10 business days after the applicable review or returned-item inspection. Your bank or wallet provider may need additional posting time.
How do I contact customer care?
Customer care is available 24/7 by email at business@maviraa.com or by phone at +971-541606635.