Privacy Policy

Information we collect

We collect information you provide, including your name, contact details, billing and delivery addresses, account details, order contents, customer-care messages and return evidence. Payment credentials are entered through secure checkout services and should never be sent by email or through a support message.

We may also collect device and browser information, IP address, timestamps, pages and products viewed, referring information, cart and session identifiers, cookie choices, approximate location derived from technical data, and security or error logs.

How we use information

• Operate the website, cart, checkout, customer account and order services.
• Authorise payments, reduce fraud and protect customers and the store.
• Prepare, deliver, track, return and refund eligible orders.
• Provide 24/7 customer care and maintain support records.
• Meet accounting, tax, legal and dispute-resolution obligations.
• Measure and improve website performance where consent or another lawful basis applies.

Legal bases

Depending on the activity and your location, we process information to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, or act on your consent. You may withdraw consent at any time without affecting earlier lawful processing.

Service providers and disclosures

We share only the information reasonably needed with providers supporting hosting, ecommerce, secure payments, fraud prevention, delivery, order tracking, analytics, communications, customer care and professional advice. The providers in use may change as the store develops. We may also disclose information where required by law, to protect legal rights, or as part of a business transfer subject to appropriate safeguards.

International processing

We serve customers worldwide and may process information in countries other than your own. Where required, we use contractual, organisational or legal safeguards intended to protect information transferred across borders.

Retention and security

We retain order, payment-reference, tax, support, security and account records only for as long as reasonably needed for the purposes described above, legal obligations and dispute handling. Retention periods vary by record type and applicable law. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, or complain to a competent authority. Some requests may be limited by identity verification, legal retention duties or another lawful exception.

To make a privacy request, email business@maviraa.com. We may ask for information needed to verify your identity and locate the relevant records.

Cookies and updates

See our Cookie Policy for information about browser storage and choices. We may update this policy when our services or legal obligations change. The effective date above identifies the current version.